Quarry
At Moon Export, we follow a stringent and systematic process to ensure that every order is handled efficiently, meeting the highest quality standards. Our dedicated team works with precision to ensure customer satisfaction at every step.
1.) Order Confirmation Process
Before confirming an order, we provide our customers with sample sets that reflect the exact color, pattern, and finish of the product. This allows for final approval on product details, pricing, and quality parameters. Size tolerance (±1mm), thickness variation (±1mm), and ninety-degree angle precision are finalized and documented in the proforma invoice, requiring customer approval.
2.) Order Communication and Preparation
Upon order confirmation, the details are forwarded to our production and purchasing teams. A purchase order is issued to the factory, and our Ongole branch office receives copies for monitoring. Field inspectors are equipped with precise tools to verify the quality at each stage of production.
3.) Monitoring Production Quality
We ensure quality at every stage of production—10%, 50%, and 100% completion—via our Ongole office. If samples don’t meet specifications, factory staff is retrained, and machinery is recalibrated to meet tolerance requirements. Orders failing at the 10% stage are redirected to alternate facilities.
4.) Photographic and Inspection Reporting
We document every inspection process with photographic evidence, which is sent to the head office for review. At this stage, crate production begins, and packaging quality is also inspected to ensure durability and safety.
5.) Final Inspection and Packing
At the end of production, field inspectors sort and pack materials under the supervision of our chief quality officer, who conducts random inspections on 30% of the goods. Once the production manager approves, the buyer is notified via email, and the record-keeping process begins.
6.) Third-Party Inspection
For additional assurance, third-party inspections can be arranged with agencies such as SGS or Bureau Veritas, ensuring that products meet buyer specifications.
7.) Shipping and Loading Protocols
We thoroughly document the shipping process from factory loading to port unloading. Our shipment agents capture photographs at each stage to ensure packaging quality and product integrity. If necessary, adjustments are made, and verification photos are sent to the purchasing department before shipment is finalized.
At Moon Export, our goal is to ensure on-time, safe delivery of products, maintaining our commitment to the highest standards of quality and service. We take pride in meeting your needs with precision, reliability, and customer satisfaction.